How do I ensure my admissions team is on top of quality. How do I record quality and errors in a constructive manner to enable our admissions team achieve higher student and agent responsivenss and quality, and learn from issues and difficulties

Technology has greatly enhanced the admissions and enrollment process and it has greatly raised expectations. Make your employees’ jobs easier by providing them with modern software to seamlessly communicate with prospects and enrich the admissions and enrollment process. Some valuable tools that can help your high-performing team include:

• Constituent relationship management (CRM): Track the student journey from someone’s first interaction to application, offer, acceptance, and enrolment and beyond with one easy-to-use CRM.
   
• Process automation: Streamline your  admissions journey with  automated workflows that trigger emails and reminders based on certain actions.
   
• Analytics and reporting: Real-time data on student enrollment and application status will help the admissions team with accurate forecasting and better pipeline management.

Quality can be mentained by implementing:

1. System Checks
2. Review Mechanism
3. Through quick resolution of querry(Query Management systems)
4. SME support and documentation.
5. Implementing Error log Identification and Resolution Management System
6. Continuous Monitoring
7. Continuous trainnng and system aided help
8. Documenting and implementing changes 

RTC knowledge Services provide a complete customised  ERP solution for Universities to mentain quality as well as assessment tools.